After 20+ years in the fashion industry I felt it my duty (oh, how noble of me) to take my knowledge and experience and pass it on to the crowd of makers, crafters, designers, and all round creatives who themselves had a vision of creating.

All too often I have seen companies who do not appreciate the complexity of a development process, the concept of planning, the need to identify a market, and most importantly, the need to treat their suppliers with common curtesy (being polite, gets you places, being a bitch doesn’t): things I believe are essential to the longevity of a collection and of a brand.

So I’ve made it my mission to educate and preach these aspects to anyone who is interested in listening.  To pass on these nuggets that will fundamentally change your business and make a random selection of products into a cohesive line.

My goal is simple: I want people’s businesses to succeed. I want to enable a beautiful product to be made and appreciated. Whether it’s for a huge international brand, or a maker with a spare room and a vision. I want to be part of it.

So join me on the 12th and 13th May in person in San Francisco, or on the live stream at:

https://www.creativelive.com/courses/diversifying-your-product-line-susie-breuer

My consultancy is co-lab54.com

I’m based in San Francisco

Direct sales and mass customization are two channels that have been heavily utilized by fashion startups over the past few years with much success. Brands, with a traditional product, now have the point of difference they need to stand out and be noticed. It’s time to take these sales channels seriously.

Direct Sales

Remember Avon and Tupperware? Two household names, which made it into everyone’s homes through their direct sales method? After years of this model being relegated to pots, knives and lipstick, direct sales is once again credible selling channel for apparel and accessories.

By taking the product directly to the customer either as a group event or one on one, the customer has the undivided attention of the seller giving a more personal experience in their workplace or home.

Pros:

• Direct relationship with the customer so can get instant feedback on your product, positive and negative.
• Flexibility of hours and schedule, ideal if you have a family or are studying
• Sociable working environment.
• Works for any product, apparel, accessories and home.

Cons:

• Leads / appointment acquisition can be tough and the rejection rate can be high.
• When scaling the business, the cost and time involved in building up the selling kits and team can be high.
• Initial limitation on coverage for sales.
• Stock level management to ensure you have consistent product availability

Men’s shirting line Trumaker&Co and women’s jewelry labels, Chloe and Isabel and Stella & Dot are three brands who have made a success from this sales channel either through ‘outfitters’, ‘merchandisers’ or ‘stylists’. Product samples or sales cards are shown to the customer, orders are placed and the goods are shipped. With Trumaker&Co, the shirts are made to order through mass customization but with the jewelry, finished goods are made made and held in stock to be called off.

So as an emerging brand with a limited budget, you are able to utilize this method with relative ease. Providing you have product (materials or finished items) and leads (friend and family or referral), you can dictate when you sell, what you sell and how you ship. By start locally and keeping it small, use incentives of discounts or commission to friends to promote your brand.

Starting finances can be minimal providing you have your product in hand, but they can and will escalate when scaling your sales team. With stock in hand, there is no reason why it can’t be sold directly, wholesale as well as D2C. Maybe take a small part of your collection purely for direct sales and merchandise them as looks or as a theme. Customers who can touch and feel the product are more likely to buy it. See it as a complimentary sales channel albeit a more direct one.

Mass Customization

Mass customization has been around for a few years (more commonly used in software) and uses mass production processes with the flexibility of individual customization, which in terms of apparel, takes an established block and with the customer’s measurements, finds the nearest grade and adjusts to the accordingly. Its not pure bespoke, neither is it mass-produced. The product is then made individually and then sent to the customer.

You’ll have seen that NikeID have been offering a customizable shoe for several seasons and whilst the possibilities are open for the larger brands, it’s really the smaller more nimble brands that can accelerate it due to flexibility and customer expectation. For Nike it’s a great marketing tool but it’s lacks viability on a larger scale. For fashion Startups it’s their minimal viable product.

Pros:

• It’s is a great business model to test your product before you invest fully.
• It can be grown at your own pace and kept sustainable.
• Can be used for multi product groups: apparel, accessories and home wares
• Can be managed with ecommerce as well as direct sales.

Cons:

• Whilst it’s a great way to test your market scaling up can be hard and you may have to have multiple sources, which means duplicate able quality.
• You need a customer base that is prepared to wait for the product, with realistic expectations.
• Management of raw material inventory instead of finished goods.

The trick to making mass customization work for a new brand, is to keep it simple and gradually expand rather than over promise and under deliver. Be exact with your process timelines and supply chain, provide options that add value aesthetically to the product and don’t be scared to use it at as an additional channel next to your existing. Perhaps you have scarves, bags or shirts already in your line that you can add details to? Embroideries, monograms, appliques or contrast stitching; People will pay more if their product is unique to them.

Think laterally when making changes to your sales channels. Having a personal connection or being part of a brand community adds value to your brand whilst adding a unique element to a product or building to fit elevates your message higher than its neighbor. It’s time to make your brand multi faceted.

This ‘blindness’ is not intentional, it’s a result of excitement and fearless ambition and can result in sometimes obvious oversights in your business plan or investor pitch.

So whether you are looking for investment, or just out on your own and looking to build a credible business, here are some nuggets of advise, from personal experience, that you should ask yourself.

Will you cause disruption in the market?

Is your idea already out there? Does your product already exist? If it does, is there enough of a point of difference in what you are offering? Do you have a unique twist on the product? Are you providing a service that doesn’t exist? Or of it does exist, will yours be better?

Is your idea scalable?

If you are manufacturing, are you limited on order size or can you scale up as the business grows? If you are selling, are you able to grow your sales team at a fast enough rate? Do you have the tools in place to manage this sudden growth if your idea becomes an instant hit on social media?

Who’s the competition?

Have you done your due diligence on the competition? Do you know your market? Do you know where you sit in price? Is there any competition? Be honest, there is nearly always someone else doing the same thing and this is a good thing. It means the market is already prepped for it. You don’t have to be the first, but you can be the best.

Are you superhero?

Do you have all the skills needed to bring this product to market? Are you a one man show? Are you the creative, the financial and the tech wizkid that will bring the world to it’s knees or are you just one cog in the machine? If you are the solo entrepreneur, do you have support in all the other areas to launch or do you need to hire? Be honest with capabilities. Know your strengths and do not be afraid to job-out a skill set, it could save your business.

Are you detail obsessed?

Have you looked at every aspect of your product, the manufacturing, the supply chain, the distribution, the sales, the marketing and the design? Have you thought about a realistic timescale for all this to fall into place? Do you know exactly how long each aspect takes and how much it will cost? Have you thought about how you will survive financially for the first year bearing in mind that most of your contractors and manufacturers will have payment terms which are more than 30days. These are hard questions but they are necessary.

So ask yourself these questions, line up the answers you have and find answers to those you don’t and you will have that air of confidence that will carry you through the launch of your product.

My book, Blue is the new Black is a how to guide for the fashion industry. My consultancy co-lab54, finds product development solutions for fashion companies large and small.

What is a concept?

A concept is the design direction for the colour, shape, mood and fabric for any fashion collection, and is created at the beginning of the season. It creates the mood of the collection and is always open to different interpretations. The initial idea first needs to be analysed carefully and translated into something that people can actually look at, and that can set out the direction of the collection.

Tips:

• Understanding how elements of a concept influence a range is very important for the developer. Watch how the designer works  and ask questions to get a clear understanding.
• Not every colour in the colourcard is used for a fabric, some are just used for trims, but they are still important to the range.
• Having a personal interest in fashion and trends will help you with design and style references, which will be used throughout the creative process.
• Don’t be afraid to offer up ideas for colour and fabric sourcing. Developing a range is a collaborative process.
• Try to keep a copy of the concept with you throughout the development process so that you have a constant reference point and reminder.

For more information of the concept or other aspects of building a fashion collection, check out Blue is The New Black

Susie / Co-lab54.com

Blue is the New Black: The 10 Step Guide to Developing and Producing a Fashion Collection

Looking back, I seem to have spent most of my career applying for jobs that were just a little out of my league, and in some cases, I got them. How did I feel? Terrified!

Terrified that I would get discovered as a fraud and then thrown out on my ear. But it never happened because I spent a many hours learning the job on the spot so that I wouldn’t get discovered and thrown into fashion exile.

Here’s the story of when I oversold a little too far:

Around 16 years ago, I applied for a job in apparel production based in Amsterdam. I had never done apparel production before, I had no clue where to start and I had never visited Amsterdam. With my previous experience being mainly in buying and retail where I had worked with garments but never measured or constructed them, I felt it necessary to embellish my experience a ‘little’ in order to stand a chance of getting the job offer. In my naivety it didn’t even cross my mind that when I was offered the position, I would find myself a little out of my depth in some or, in reality, most areas of the role.

On the first day in the job, after having landed in a new country two hours earlier with my life in three suitcases I, along with the other sourcing assistants had to measure the collection to start the production process. It was only at that point that I started to panic. I was in a new country and in a new job that I had no clue about.

With tape measure in hand, the reality of my overselling kicked in. I had never measured a garment before. Feeling the blood rush to my head in panic, I casually observed my colleague starting to measure. Leaning across I asked:

“ So, you measure the chest like that… right, yes – I do the same”

“ And the shoulders, yes, ok, same as well”

And so it went, stage after stage she measured, I copied and memorised.

The nervous panic slowly subsided; I quickly studied the measuring technique and slowly worked my way through the collection. As the weeks and months progressed, I took notes, I learnt quickly, I used my initiative and I asked questions, lots of questions. But they didn’t find out until I left the company of my initial inexperience.  I did confessed all but after my two years there, they laughed (some more nervously than others). It was a bold move, but luckily it paid off.

From then on, when applying for a job, I made a point to always understand the role before I applied for it. I may not have been able to do everything, but at least I had an understanding of, or basic level skill at, most of the tasks.

My overselling of myself in that role was irresponsible of me,  and could have been a financial disaster for the collection and the company, but I followed through on the job, worked above and beyond to make up for any knowledge shortfall and had a great experience.

So with that experience in mind, here are my tips:

• Overselling your capabilities can have financial implications so never stray too far from your skill set.
• Think on your feet, watch and learn from the experts.
• Don’t be afraid to ask questions.
• Take notes and learn from them.
• Never make the same mistake twice.

For more information on the industry and about measuring read my book: Blue is the New Black

Without factories the world would have no ‘stuff’, it really is a simple as that; we would have no clothes, no toys, no cars and no books. Referring to themselves as factories, manufacturers, vendors or sources, they are all technically the same entity: they all produce items that are sold in stores.

If you are starting a brand from scratch, the first time the factory gets involved in the process is when they agree to work with you. After that, the next stage is usually the handing over of the initial technical pack to make the prototype.  However, the more the factory understands about who you are as a brand and what the concept direction of the new collection is, the more they can help you to realize the designer’s vision. I would always recommend sharing some aspects of the concept with them, so that from the outset they can be aware of the types of shapes and styles they will be called upon to make.

Tips: 

• Without factories you have no garments so a good portion of your time in development and production should be spent finding new factories and trialing styles with them.
• Always be clear and honest with a factory in your working practice. The industry is small, and an unprofessional approach will be remembered.
• Whenever you can, always visit a factory to understand their capabilities and specialties first hand rather than rely on an email introduction, as this will strengthen the relationship between both parties.
• Making a style allocation needs flexibility and patience. It will change many, many times, with added styles and changes to fabrics. Don’t get frustrated; see it as a giant jigsaw puzzle with more than one solution.
• Spend time understanding how a cost price is built up. Once you know this, it is much easier to negotiate with the factory and the designer to get the best end product.

For more tips and tricks from the industry check out my book, Blue is the New Black 

Co-lab54 is my consultancy.

The creation, design, development and production of a collection involve the generation, sharing and distribution of a huge amount of information. The information flow from the start of the development process to the end of production is a crucial element for the successful internal workings of the brand and for the external relationships with the factories, trim suppliers and customers.

Tips:

• In development and production you need to manage the flow of information. If you don’t consider yourself organized or able to multi task, choose a different area of the business.
• Writing up technical information needs to be clear and precise. Never make assumptions that the factory understands; check and double-check everything until they are clear.
• As the development matrix is the hub for the style information, keep it updated and without error, as it will reduce problems at a later stage. This is your responsibility.
• If you are using more than one factory, be careful when sending the matrix to them. Filter the sheet so that only the information relevant to that factory goes out.
• If more than one person uses the planning sheets and you are concerned about other people changing details without your knowledge, password protect it so only you can change details.

For more information on the Information flow or other aspects of building a fashion collection, check out Blue is The New Black

Susie / Co-lab54.com

I think it’s fair to say that to be good at fashion development or production you need to be organized. Some people use paper, some use apps like Trello and Evernote but whatever the method, using some form of ‘list’ or organizational tool is essential practice with the number of aspects that need to be juggled within a project. But list making is not just about being organized; it’s also about helping to maintain a focused and motivated outlook in the task ahead so that you see progress as it happens.  For me, these points are key and these are what I’ll be giving you tips on in this post.

Now, I think it’s also fair to say that being organized doesn’t always come naturally to people and for me it was the same. It’s something that has taken me years to manage and I have learnt the hard way by forgetting things or by just feeling overwhelmed by workloads.

Here is how I learned to love a list:

Around 20 years ago, I went to a time management course paid for by my then employer. It was one of those two day set ups in a beige, characterless conference room of a London Hotel filled with eager folk, pens and papers to the ready, waiting to soak up those all essential words of wisdom by some guy called Frits. I remember his name, randomly enough because usually Fritz is with a ‘z’ but he announced himself as ‘Frits–with-an-s’. This course was 20 years ago, strange what you remember: ‘Frits-with-an-s’.

Without going into a minute by minute run down of the course, what he taught us was to break things down stage by stage into bite size pieces, a piece of advise which I give to teams even now. His route was starting with a monthly schedule and dividing it first weekly, then daily,then hourly. What this does is make tasks or events more manageable which is crucial when faced with something big like planning a wedding or a product launch.

For me, the first time that this method of planning really kicked in, I was working at a new brand, which was setting up from scratch in its development and production department. What this meant was that I needed to hire a team, build a sourcing strategy (find factories), create internal processes, and build the information flow documentation (decide who did what). Quite a complex set of tasks and not something I had actually done before. So how did I start? Being old school and preferring to use a pen and paper (don’t judge) I took each section and divided it so that it was broken down into the smallest of detail:

Sourcing Strategy:

Product groups / Countries of manufacture / buying office / agent / factories /Contact person / email address

Team:

Departments / Positions / / Salary / Job Specs / Recruitment agents / Adverts

Internal Process:

Key Documents / Format / Templates

Once I had listed all these in a ‘waterfall list’ (items trickling down in size) I found it easier and less daunting to  attack each point and I was able to cross things off the list giving me a sense of accomplishment and  progression. If my list had been simply: ’ Set up the whole development and production structure for a large  international fashion brand’ I would have probably quit after 3 hours and taken up basket weaving instead. As  it was, I worked through the detailed list striking things off it, reviewing and updating the list daily and weekly.  I’m not saying that this set up was easy or things went according to plan, but by having a detailed plan of  action and by reviewing and updating it on a regular basis, I was able to make progress and slowly build the  department.

This takes me to another point: Reviewing and updating your list on a regular basis is a good thing and is essential for progression.

While working through a project, large or small, work or personal, you will notice that tasks and deadlines will change on a regular basis. This is not because you are not managing the list efficiently, it’s the just the nature of the beast. You are working with external forces (in development: factories and fabric mills, for a wedding, cake makers and florists) that also have their own lists and priorities, which may not match yours. Because of this, be prepared to update and review your list on a regular basis, changing priorities and adding new tasks. This process is a positive thing as there is nothing more satisfying that starting a new list and seeing how much has been crossed off the old one, or at least I think so.

Overtime, maybe your list will get smaller as you strike things through, or maybe it will stay the same length but will have different tasks on it because of a different project. But what should stay consistent is the way you approach it.

Here are my key tips on learning to love a list.

–       Break the task down into bite size pieces, from large to small (don’t be afraid of adding detail to make it easier)

–       Literally strike things through when they are done so that you see the progress.

–       Accept that things will change and that you can’t control everything.

–       Review and update on a regular basis.

Susie Breuer runs the consultancy Co-Lab54.

For more Industry related tips check out the book Blue is The New Black.

At the time, I was working as a product developer for a large clothing brand which produced near Bangalore and for this trip I was due to travel with my designer to hand over a new package of styles which would later be sampled. We arrived in India at around 1 am and once through customs and baggage reclaim made it to the hotel around 3am,  tired and in desperate need of a shower.

Upon checking in we received the message from our factory contact that instead of being collected at 9 am the next day for a 10am flight to the factory, we would instead be picked up at 6am for a seven hour car journey instead (apparently due to bad weather and a delayed flight). So with the prospect of three hours sleep and another epic journey ahead, we went to our rooms to ‘settle in’ for the night.

My bathroom was less than basic with a bucket and hose for a shower whilst in the bedroom itself I discovered a broken fan instead of  the aircon, but water is water and if you lie still and don’t move, you don’t get hot. This was my tactic for the three hours before the pick up.

6am came round and a bleary eyed designer met me outside with bags and what looked like a beaten up VW Golf and a 13 year old standing next to it with car keys.

The designer, being six feet tall, took the back seat to stretch out whilst I sat in the passenger seat next to our driver, the child. My seat was an interesting arrangement with the seatbelt stuck at my shoulder and the position of the back support stuck at 70 degrees. So leaning forward and gripping both the dashboard and door handle, to steady myself, we set off on the trip to the factory.

One hour into the journey, the young driver reached into the glove compartment and took out a tape. He gesticulated that he should put it into the cassette player, to which I nodded. After a whirring and a click, the enthusiastic voices of the Backstreet Boys came blaring out in broken stereo waking up the designer and causing him to smash his head on the roof of the car.

Nice! I said, we’ll have a sing along!. The designer declined whilst the driver stared blankly at me. I was on my own.

After a full run though of the tape, I had been brought up to date with the back catalogue of this talented US teen group and I felt it time to perhaps have a snooze. Trying to support my head to avoid lolling ( thanks to the angle of the seat), I found myself drifting in and out to the same song on the tape.

How could this be? Was I dreaming ? Had I actually been asleep? No, it wasn’t a dream and Yes, I had been asleep!

What transpired was that this was the only tape we had in the car, and it was on loop…for the next  7 hours. The initial joy of a sing along to A.J, Howie and friends was now less of a ‘joy’ and more of a joke, and a bad one at that.

For the rest of the journey, I continued to drift in and out of sleep, waking to hear “I Want it That Way’ and wishing I could only make such demands on the musical choice or at least, the angle of the seat.

But both, alas,  were fixed and I had no choice but to learn each and every song, making a mental note to myself that, in future, I will pack my own musical arrangement that would carry me through at least a 7 hour journey.

I still work in Fashion but now run Co-lab54, a consultancy set up to assist companies large and small with product development solutions.

My book, Blue is The New Black was published last year and is available online.

What I found, certainly for the tips and the true stories was that with the exception of a few, most of what I learnt could be relayed outside of the fashion industry. For example:

– Don’t be too proud to take advise

– Respect local cultures

– Keeping your cool when face to face with an icon,

and,

– Never date a co-worker.

So I decided that over the next few months, I would take these tips and stories one step further and compile a ‘blog-a-logue’ of sound bites and snippets which I have discovered along the way which I think could be useful to pass onto fashion industry peeps, or just those who want to have a laugh at my misfortune or occasional case, glory. Some of the tips will help you get organised in your job, some will help you get ahead and some will make you attack a problem from a different angle. All, I hope, will be useful in some way.

But for now that’s it. This mini-postage was just an intro before I launch weekly into an avalanche of pearls of fashion wisdom and wall kicking mistakes that never happen twice.

So until next time,  I will leave you with this comment from an industry professional. A man who has been in the industry for 30+ years and has built international brands from the ground up. Sure he can be high maintenance but with his background, he’s allowed to be.

“Fashion is an industry built on emotion”

Remember that!

All tips, interviews and some of the stories can already be found in Blue is the New Black.