After 20+ years in the fashion industry I felt it my duty (oh, how noble of me) to take my knowledge and experience and pass it on to the crowd of makers, crafters, designers, and all round creatives who themselves had a vision of creating.

All too often I have seen companies who do not appreciate the complexity of a development process, the concept of planning, the need to identify a market, and most importantly, the need to treat their suppliers with common curtesy (being polite, gets you places, being a bitch doesn’t): things I believe are essential to the longevity of a collection and of a brand.

So I’ve made it my mission to educate and preach these aspects to anyone who is interested in listening.  To pass on these nuggets that will fundamentally change your business and make a random selection of products into a cohesive line.

My goal is simple: I want people’s businesses to succeed. I want to enable a beautiful product to be made and appreciated. Whether it’s for a huge international brand, or a maker with a spare room and a vision. I want to be part of it.

So join me on the 12th and 13th May in person in San Francisco, or on the live stream at:

https://www.creativelive.com/courses/diversifying-your-product-line-susie-breuer

My consultancy is co-lab54.com

I’m based in San Francisco

Direct sales and mass customization are two channels that have been heavily utilized by fashion startups over the past few years with much success. Brands, with a traditional product, now have the point of difference they need to stand out and be noticed. It’s time to take these sales channels seriously.

Direct Sales

Remember Avon and Tupperware? Two household names, which made it into everyone’s homes through their direct sales method? After years of this model being relegated to pots, knives and lipstick, direct sales is once again credible selling channel for apparel and accessories.

By taking the product directly to the customer either as a group event or one on one, the customer has the undivided attention of the seller giving a more personal experience in their workplace or home.

Pros:

• Direct relationship with the customer so can get instant feedback on your product, positive and negative.
• Flexibility of hours and schedule, ideal if you have a family or are studying
• Sociable working environment.
• Works for any product, apparel, accessories and home.

Cons:

• Leads / appointment acquisition can be tough and the rejection rate can be high.
• When scaling the business, the cost and time involved in building up the selling kits and team can be high.
• Initial limitation on coverage for sales.
• Stock level management to ensure you have consistent product availability

Men’s shirting line Trumaker&Co and women’s jewelry labels, Chloe and Isabel and Stella & Dot are three brands who have made a success from this sales channel either through ‘outfitters’, ‘merchandisers’ or ‘stylists’. Product samples or sales cards are shown to the customer, orders are placed and the goods are shipped. With Trumaker&Co, the shirts are made to order through mass customization but with the jewelry, finished goods are made made and held in stock to be called off.

So as an emerging brand with a limited budget, you are able to utilize this method with relative ease. Providing you have product (materials or finished items) and leads (friend and family or referral), you can dictate when you sell, what you sell and how you ship. By start locally and keeping it small, use incentives of discounts or commission to friends to promote your brand.

Starting finances can be minimal providing you have your product in hand, but they can and will escalate when scaling your sales team. With stock in hand, there is no reason why it can’t be sold directly, wholesale as well as D2C. Maybe take a small part of your collection purely for direct sales and merchandise them as looks or as a theme. Customers who can touch and feel the product are more likely to buy it. See it as a complimentary sales channel albeit a more direct one.

Mass Customization

Mass customization has been around for a few years (more commonly used in software) and uses mass production processes with the flexibility of individual customization, which in terms of apparel, takes an established block and with the customer’s measurements, finds the nearest grade and adjusts to the accordingly. Its not pure bespoke, neither is it mass-produced. The product is then made individually and then sent to the customer.

You’ll have seen that NikeID have been offering a customizable shoe for several seasons and whilst the possibilities are open for the larger brands, it’s really the smaller more nimble brands that can accelerate it due to flexibility and customer expectation. For Nike it’s a great marketing tool but it’s lacks viability on a larger scale. For fashion Startups it’s their minimal viable product.

Pros:

• It’s is a great business model to test your product before you invest fully.
• It can be grown at your own pace and kept sustainable.
• Can be used for multi product groups: apparel, accessories and home wares
• Can be managed with ecommerce as well as direct sales.

Cons:

• Whilst it’s a great way to test your market scaling up can be hard and you may have to have multiple sources, which means duplicate able quality.
• You need a customer base that is prepared to wait for the product, with realistic expectations.
• Management of raw material inventory instead of finished goods.

The trick to making mass customization work for a new brand, is to keep it simple and gradually expand rather than over promise and under deliver. Be exact with your process timelines and supply chain, provide options that add value aesthetically to the product and don’t be scared to use it at as an additional channel next to your existing. Perhaps you have scarves, bags or shirts already in your line that you can add details to? Embroideries, monograms, appliques or contrast stitching; People will pay more if their product is unique to them.

Think laterally when making changes to your sales channels. Having a personal connection or being part of a brand community adds value to your brand whilst adding a unique element to a product or building to fit elevates your message higher than its neighbor. It’s time to make your brand multi faceted.

It can take anything from six months to one year for a collection to be designed, developed and produced so how does the collection come about and where do designers get their inspiration from?

Designers can find inspiration anywhere, some designers look to historical costume for shape and design, some are inspired by an art exhibition for a colour or texture and some use street culture as a starting point for the mood and overall look. There are also companies who make their living producing trend research for designers which can be used to validate their initial findings, add to what they have already researched, or act as a start point for the season.

The website http://www.styleindicator.com is a great industry resource for trend information and shows you in detail the source of the inspiration and how it has been translated to the collection.

http://www.styleindicator.com/en/style-inspiration-18e-eeuw/

This shows some great examples of colour, fabric and shape from 18th Century clothing, and next to it is the interpretation on the SS15 catwalk.

http://www.styleindicator.com/en/resort-2015-communicating-reds/

Another shows an example of historical dress meeting modern styling.

Design teams across the globe have already started their design research for the Spring Summer 2016 collection. At this early stage they are collecting their ideas of colours, fabrics, shapes and overall mood that they feel are integral to the concept or design direction, for their collection. These concept attributes (colour, fabric, shape and mood) all have an impact on the collection that you see in the stores and each of them starts with one simple moment of inspiration and develops out.

In my book, Blue is The New Black, The 10 Step Guide to Developing and Producing a Fashion Collection I devote a whole chapter the concept creation as it influences not only the start of the collection, but also how it’s displayed and sold to the customer as a finished product. Taking a look at each element, will help you to understand and appreciate the thoughts and actions behind the clothes you buy.

Fabrics are very important to the feeling of the concept as they provide a tangible expression of the feeling you want to convey. If you want to evoke a 1920s romantic, nostalgic feeling in a concept, chiffon would be perfect to conjure up an image.

Sitting alongside the selection of fabrics is the colour palette. The palette is a collection of colours (or tones, tints, shades, hues, stain wash or dyes) that is used throughout the collection. The shades selected have to work not only in many of the types of garments but also in the colours of buttons, zips, prints and embroideries.

Shapes within a concept refer to the sizing aspects of the garments in the collection ( length of skirt, height of a heel), and every season the shape of garments and accessories changes for both men and women. For example, in the early 70s the style for trousers was flared at the hem and tight at the waist and hip whilst In the late 70s there was the drain pipe jean that was super tight all over.

When I talk about ‘mood’ I’m talking about an emotional connection that a concept will give. A spring collection for the Hilfiger Runway line had the theme: ‘New York’ Country Club. The concept began with the words Country Club, and from there, images of 60s and 70s women’s sporting clothes, pleated tennis whites, halter neck tops and mini dresses were added to the concept visuals. Images of Katherine Hepburn in her signature high-waist wide leg pants matched with bra tops gave the movie star reference, and the fabrics for the mood were fine chiffon, and checked linens. This ‘mood’ element to the concept can also be used for packaging,  a shop display or an advertising campaign.

Example of a concept from the Amsterdam Fashion Institute AW09 collection.

Above shows the mood, colour, fabric and shape.

So next time you are looking at a collection online or in a store, take a look at the colours and fabrics to see if you can understand the concept and mood that the brand is trying to express. Sometimes, it’s easy to see and sometimes it’s quite subtle, but every collection will have one.

Here’s why:

I recently worked with an accessory company who had grown quickly and organically over the past 2 years to a stage where they successfully managed an online, and retail business. Their product was very strong, and they had a polished leathery future ahead of them, but as they’d grown they’d failed to document their timelines and processes resulting in a vulnerable position without an internally shared knowledge base and virtually no formal planning. The knowledge was in the heads of the management with no consistent planning tool in place for the team below them to follow and implement. What this meant was that the leadership team, instead of the team of assistants, were driving the day-to-day workings instead of being the face of the growing business and tending to the business development side. They were creating the bottleneck for their own company.

This is not a unique position. It happens a lot with companies as they grow from one person into a team, heck, I’ve done it myself, often finding it easier to manage the process myself instead of delegating it down to my team. But believe me, it is a false economy and it will come back to bite you. There are, of course, simple processes that you can implement which can alleviate this problem. I’m sharing some below:

Assumptions:

Make a list of assumptions for each departmental process which can be shared as the companies grows. These assumptions should include timelines for trim, fabric, washing, manufacture and shipping by location. It should also list the timelines relating to company process: proto reviews, concept building, range plan creation etc.  With this list anyone can make a simple plan to determine a time and action. Without it and no one know how long each process could or should take. These assumptions will be used in the next point:

Matrix/Linelist:

This matrix/linelist is a document that should contain all the styles you are developing, (by style name, fabric, colour, factory and by product group). At the beginning of each season, build the clear and simple document that lists the details of your whole collection and treat it as a one stop shop for all collection information. Add in the financials (cost price, retail price and margin), the delivery drops planned, and also the production planning with milestone dates for fabric and trim buying and you have a complete and very detailed document.

By adding in the product planning section and the delivery drops, and by using the assumption sheet in point 1, you can build out a data driven set of reminders and milestones to enable more strategic bulk raw material procurement and seamless manufacturing order placement (with buffer time included). The pain of spending 2 hours of data entry can save you days of confusion, late deliveries and cancelled orders. Yes, it is time-consuming to build this out half way through a season, but so is having to find a second source for trims or materials when you have missed a deadline to order and your production is jeopardized.

Shared ownership:

Ever heard of the phrase, “A problem shared is a problem halved”? Have at least 2 people in the company that can manage or at least articulate these processes so there is a sharable system. If you are a team of 3 people, at least 2 of you should know how long every process takes in the company. If 1 person is travelling, the other can manage the ordering. Keeping the information in your head and not shared will damage the growth of your business.

So, whether you are starting out, or at the next level growth stage, look at your development, procurement and production processes and ask yourself:

• Are your timelines documented?
• Is there a document in place that lists the collection details with milestone reminders to help you plan?
• Is it in a shared drive and available?

If it’s a no to all to 1 or more, you may be causing a bottleneck.

For more information of product development, planning and production, check out my book Blue is The New Black.
My consultancy Co-lab54 specialises in strategic product development for fashion companies.

This ‘blindness’ is not intentional, it’s a result of excitement and fearless ambition and can result in sometimes obvious oversights in your business plan or investor pitch.

So whether you are looking for investment, or just out on your own and looking to build a credible business, here are some nuggets of advise, from personal experience, that you should ask yourself.

Will you cause disruption in the market?

Is your idea already out there? Does your product already exist? If it does, is there enough of a point of difference in what you are offering? Do you have a unique twist on the product? Are you providing a service that doesn’t exist? Or of it does exist, will yours be better?

Is your idea scalable?

If you are manufacturing, are you limited on order size or can you scale up as the business grows? If you are selling, are you able to grow your sales team at a fast enough rate? Do you have the tools in place to manage this sudden growth if your idea becomes an instant hit on social media?

Who’s the competition?

Have you done your due diligence on the competition? Do you know your market? Do you know where you sit in price? Is there any competition? Be honest, there is nearly always someone else doing the same thing and this is a good thing. It means the market is already prepped for it. You don’t have to be the first, but you can be the best.

Are you superhero?

Do you have all the skills needed to bring this product to market? Are you a one man show? Are you the creative, the financial and the tech wizkid that will bring the world to it’s knees or are you just one cog in the machine? If you are the solo entrepreneur, do you have support in all the other areas to launch or do you need to hire? Be honest with capabilities. Know your strengths and do not be afraid to job-out a skill set, it could save your business.

Are you detail obsessed?

Have you looked at every aspect of your product, the manufacturing, the supply chain, the distribution, the sales, the marketing and the design? Have you thought about a realistic timescale for all this to fall into place? Do you know exactly how long each aspect takes and how much it will cost? Have you thought about how you will survive financially for the first year bearing in mind that most of your contractors and manufacturers will have payment terms which are more than 30days. These are hard questions but they are necessary.

So ask yourself these questions, line up the answers you have and find answers to those you don’t and you will have that air of confidence that will carry you through the launch of your product.

My book, Blue is the new Black is a how to guide for the fashion industry. My consultancy co-lab54, finds product development solutions for fashion companies large and small.

Without factories the world would have no ‘stuff’, it really is a simple as that; we would have no clothes, no toys, no cars and no books. Referring to themselves as factories, manufacturers, vendors or sources, they are all technically the same entity: they all produce items that are sold in stores.

If you are starting a brand from scratch, the first time the factory gets involved in the process is when they agree to work with you. After that, the next stage is usually the handing over of the initial technical pack to make the prototype.  However, the more the factory understands about who you are as a brand and what the concept direction of the new collection is, the more they can help you to realize the designer’s vision. I would always recommend sharing some aspects of the concept with them, so that from the outset they can be aware of the types of shapes and styles they will be called upon to make.

Tips: 

• Without factories you have no garments so a good portion of your time in development and production should be spent finding new factories and trialing styles with them.
• Always be clear and honest with a factory in your working practice. The industry is small, and an unprofessional approach will be remembered.
• Whenever you can, always visit a factory to understand their capabilities and specialties first hand rather than rely on an email introduction, as this will strengthen the relationship between both parties.
• Making a style allocation needs flexibility and patience. It will change many, many times, with added styles and changes to fabrics. Don’t get frustrated; see it as a giant jigsaw puzzle with more than one solution.
• Spend time understanding how a cost price is built up. Once you know this, it is much easier to negotiate with the factory and the designer to get the best end product.

For more tips and tricks from the industry check out my book, Blue is the New Black 

Co-lab54 is my consultancy.