After 20+ years in the fashion industry I felt it my duty (oh, how noble of me) to take my knowledge and experience and pass it on to the crowd of makers, crafters, designers, and all round creatives who themselves had a vision of creating.

All too often I have seen companies who do not appreciate the complexity of a development process, the concept of planning, the need to identify a market, and most importantly, the need to treat their suppliers with common curtesy (being polite, gets you places, being a bitch doesn’t): things I believe are essential to the longevity of a collection and of a brand.

So I’ve made it my mission to educate and preach these aspects to anyone who is interested in listening.  To pass on these nuggets that will fundamentally change your business and make a random selection of products into a cohesive line.

My goal is simple: I want people’s businesses to succeed. I want to enable a beautiful product to be made and appreciated. Whether it’s for a huge international brand, or a maker with a spare room and a vision. I want to be part of it.

So join me on the 12th and 13th May in person in San Francisco, or on the live stream at:

https://www.creativelive.com/courses/diversifying-your-product-line-susie-breuer

My consultancy is co-lab54.com

I’m based in San Francisco

Direct sales and mass customization are two channels that have been heavily utilized by fashion startups over the past few years with much success. Brands, with a traditional product, now have the point of difference they need to stand out and be noticed. It’s time to take these sales channels seriously.

Direct Sales

Remember Avon and Tupperware? Two household names, which made it into everyone’s homes through their direct sales method? After years of this model being relegated to pots, knives and lipstick, direct sales is once again credible selling channel for apparel and accessories.

By taking the product directly to the customer either as a group event or one on one, the customer has the undivided attention of the seller giving a more personal experience in their workplace or home.

Pros:

• Direct relationship with the customer so can get instant feedback on your product, positive and negative.
• Flexibility of hours and schedule, ideal if you have a family or are studying
• Sociable working environment.
• Works for any product, apparel, accessories and home.

Cons:

• Leads / appointment acquisition can be tough and the rejection rate can be high.
• When scaling the business, the cost and time involved in building up the selling kits and team can be high.
• Initial limitation on coverage for sales.
• Stock level management to ensure you have consistent product availability

Men’s shirting line Trumaker&Co and women’s jewelry labels, Chloe and Isabel and Stella & Dot are three brands who have made a success from this sales channel either through ‘outfitters’, ‘merchandisers’ or ‘stylists’. Product samples or sales cards are shown to the customer, orders are placed and the goods are shipped. With Trumaker&Co, the shirts are made to order through mass customization but with the jewelry, finished goods are made made and held in stock to be called off.

So as an emerging brand with a limited budget, you are able to utilize this method with relative ease. Providing you have product (materials or finished items) and leads (friend and family or referral), you can dictate when you sell, what you sell and how you ship. By start locally and keeping it small, use incentives of discounts or commission to friends to promote your brand.

Starting finances can be minimal providing you have your product in hand, but they can and will escalate when scaling your sales team. With stock in hand, there is no reason why it can’t be sold directly, wholesale as well as D2C. Maybe take a small part of your collection purely for direct sales and merchandise them as looks or as a theme. Customers who can touch and feel the product are more likely to buy it. See it as a complimentary sales channel albeit a more direct one.

Mass Customization

Mass customization has been around for a few years (more commonly used in software) and uses mass production processes with the flexibility of individual customization, which in terms of apparel, takes an established block and with the customer’s measurements, finds the nearest grade and adjusts to the accordingly. Its not pure bespoke, neither is it mass-produced. The product is then made individually and then sent to the customer.

You’ll have seen that NikeID have been offering a customizable shoe for several seasons and whilst the possibilities are open for the larger brands, it’s really the smaller more nimble brands that can accelerate it due to flexibility and customer expectation. For Nike it’s a great marketing tool but it’s lacks viability on a larger scale. For fashion Startups it’s their minimal viable product.

Pros:

• It’s is a great business model to test your product before you invest fully.
• It can be grown at your own pace and kept sustainable.
• Can be used for multi product groups: apparel, accessories and home wares
• Can be managed with ecommerce as well as direct sales.

Cons:

• Whilst it’s a great way to test your market scaling up can be hard and you may have to have multiple sources, which means duplicate able quality.
• You need a customer base that is prepared to wait for the product, with realistic expectations.
• Management of raw material inventory instead of finished goods.

The trick to making mass customization work for a new brand, is to keep it simple and gradually expand rather than over promise and under deliver. Be exact with your process timelines and supply chain, provide options that add value aesthetically to the product and don’t be scared to use it at as an additional channel next to your existing. Perhaps you have scarves, bags or shirts already in your line that you can add details to? Embroideries, monograms, appliques or contrast stitching; People will pay more if their product is unique to them.

Think laterally when making changes to your sales channels. Having a personal connection or being part of a brand community adds value to your brand whilst adding a unique element to a product or building to fit elevates your message higher than its neighbor. It’s time to make your brand multi faceted.

Here’s why:

I recently worked with an accessory company who had grown quickly and organically over the past 2 years to a stage where they successfully managed an online, and retail business. Their product was very strong, and they had a polished leathery future ahead of them, but as they’d grown they’d failed to document their timelines and processes resulting in a vulnerable position without an internally shared knowledge base and virtually no formal planning. The knowledge was in the heads of the management with no consistent planning tool in place for the team below them to follow and implement. What this meant was that the leadership team, instead of the team of assistants, were driving the day-to-day workings instead of being the face of the growing business and tending to the business development side. They were creating the bottleneck for their own company.

This is not a unique position. It happens a lot with companies as they grow from one person into a team, heck, I’ve done it myself, often finding it easier to manage the process myself instead of delegating it down to my team. But believe me, it is a false economy and it will come back to bite you. There are, of course, simple processes that you can implement which can alleviate this problem. I’m sharing some below:

Assumptions:

Make a list of assumptions for each departmental process which can be shared as the companies grows. These assumptions should include timelines for trim, fabric, washing, manufacture and shipping by location. It should also list the timelines relating to company process: proto reviews, concept building, range plan creation etc.  With this list anyone can make a simple plan to determine a time and action. Without it and no one know how long each process could or should take. These assumptions will be used in the next point:

Matrix/Linelist:

This matrix/linelist is a document that should contain all the styles you are developing, (by style name, fabric, colour, factory and by product group). At the beginning of each season, build the clear and simple document that lists the details of your whole collection and treat it as a one stop shop for all collection information. Add in the financials (cost price, retail price and margin), the delivery drops planned, and also the production planning with milestone dates for fabric and trim buying and you have a complete and very detailed document.

By adding in the product planning section and the delivery drops, and by using the assumption sheet in point 1, you can build out a data driven set of reminders and milestones to enable more strategic bulk raw material procurement and seamless manufacturing order placement (with buffer time included). The pain of spending 2 hours of data entry can save you days of confusion, late deliveries and cancelled orders. Yes, it is time-consuming to build this out half way through a season, but so is having to find a second source for trims or materials when you have missed a deadline to order and your production is jeopardized.

Shared ownership:

Ever heard of the phrase, “A problem shared is a problem halved”? Have at least 2 people in the company that can manage or at least articulate these processes so there is a sharable system. If you are a team of 3 people, at least 2 of you should know how long every process takes in the company. If 1 person is travelling, the other can manage the ordering. Keeping the information in your head and not shared will damage the growth of your business.

So, whether you are starting out, or at the next level growth stage, look at your development, procurement and production processes and ask yourself:

• Are your timelines documented?
• Is there a document in place that lists the collection details with milestone reminders to help you plan?
• Is it in a shared drive and available?

If it’s a no to all to 1 or more, you may be causing a bottleneck.

For more information of product development, planning and production, check out my book Blue is The New Black.
My consultancy Co-lab54 specialises in strategic product development for fashion companies.

This ‘blindness’ is not intentional, it’s a result of excitement and fearless ambition and can result in sometimes obvious oversights in your business plan or investor pitch.

So whether you are looking for investment, or just out on your own and looking to build a credible business, here are some nuggets of advise, from personal experience, that you should ask yourself.

Will you cause disruption in the market?

Is your idea already out there? Does your product already exist? If it does, is there enough of a point of difference in what you are offering? Do you have a unique twist on the product? Are you providing a service that doesn’t exist? Or of it does exist, will yours be better?

Is your idea scalable?

If you are manufacturing, are you limited on order size or can you scale up as the business grows? If you are selling, are you able to grow your sales team at a fast enough rate? Do you have the tools in place to manage this sudden growth if your idea becomes an instant hit on social media?

Who’s the competition?

Have you done your due diligence on the competition? Do you know your market? Do you know where you sit in price? Is there any competition? Be honest, there is nearly always someone else doing the same thing and this is a good thing. It means the market is already prepped for it. You don’t have to be the first, but you can be the best.

Are you superhero?

Do you have all the skills needed to bring this product to market? Are you a one man show? Are you the creative, the financial and the tech wizkid that will bring the world to it’s knees or are you just one cog in the machine? If you are the solo entrepreneur, do you have support in all the other areas to launch or do you need to hire? Be honest with capabilities. Know your strengths and do not be afraid to job-out a skill set, it could save your business.

Are you detail obsessed?

Have you looked at every aspect of your product, the manufacturing, the supply chain, the distribution, the sales, the marketing and the design? Have you thought about a realistic timescale for all this to fall into place? Do you know exactly how long each aspect takes and how much it will cost? Have you thought about how you will survive financially for the first year bearing in mind that most of your contractors and manufacturers will have payment terms which are more than 30days. These are hard questions but they are necessary.

So ask yourself these questions, line up the answers you have and find answers to those you don’t and you will have that air of confidence that will carry you through the launch of your product.

My book, Blue is the new Black is a how to guide for the fashion industry. My consultancy co-lab54, finds product development solutions for fashion companies large and small.

Looking back, I seem to have spent most of my career applying for jobs that were just a little out of my league, and in some cases, I got them. How did I feel? Terrified!

Terrified that I would get discovered as a fraud and then thrown out on my ear. But it never happened because I spent a many hours learning the job on the spot so that I wouldn’t get discovered and thrown into fashion exile.

Here’s the story of when I oversold a little too far:

Around 16 years ago, I applied for a job in apparel production based in Amsterdam. I had never done apparel production before, I had no clue where to start and I had never visited Amsterdam. With my previous experience being mainly in buying and retail where I had worked with garments but never measured or constructed them, I felt it necessary to embellish my experience a ‘little’ in order to stand a chance of getting the job offer. In my naivety it didn’t even cross my mind that when I was offered the position, I would find myself a little out of my depth in some or, in reality, most areas of the role.

On the first day in the job, after having landed in a new country two hours earlier with my life in three suitcases I, along with the other sourcing assistants had to measure the collection to start the production process. It was only at that point that I started to panic. I was in a new country and in a new job that I had no clue about.

With tape measure in hand, the reality of my overselling kicked in. I had never measured a garment before. Feeling the blood rush to my head in panic, I casually observed my colleague starting to measure. Leaning across I asked:

“ So, you measure the chest like that… right, yes – I do the same”

“ And the shoulders, yes, ok, same as well”

And so it went, stage after stage she measured, I copied and memorised.

The nervous panic slowly subsided; I quickly studied the measuring technique and slowly worked my way through the collection. As the weeks and months progressed, I took notes, I learnt quickly, I used my initiative and I asked questions, lots of questions. But they didn’t find out until I left the company of my initial inexperience.  I did confessed all but after my two years there, they laughed (some more nervously than others). It was a bold move, but luckily it paid off.

From then on, when applying for a job, I made a point to always understand the role before I applied for it. I may not have been able to do everything, but at least I had an understanding of, or basic level skill at, most of the tasks.

My overselling of myself in that role was irresponsible of me,  and could have been a financial disaster for the collection and the company, but I followed through on the job, worked above and beyond to make up for any knowledge shortfall and had a great experience.

So with that experience in mind, here are my tips:

• Overselling your capabilities can have financial implications so never stray too far from your skill set.
• Think on your feet, watch and learn from the experts.
• Don’t be afraid to ask questions.
• Take notes and learn from them.
• Never make the same mistake twice.

For more information on the industry and about measuring read my book: Blue is the New Black

Without factories the world would have no ‘stuff’, it really is a simple as that; we would have no clothes, no toys, no cars and no books. Referring to themselves as factories, manufacturers, vendors or sources, they are all technically the same entity: they all produce items that are sold in stores.

If you are starting a brand from scratch, the first time the factory gets involved in the process is when they agree to work with you. After that, the next stage is usually the handing over of the initial technical pack to make the prototype.  However, the more the factory understands about who you are as a brand and what the concept direction of the new collection is, the more they can help you to realize the designer’s vision. I would always recommend sharing some aspects of the concept with them, so that from the outset they can be aware of the types of shapes and styles they will be called upon to make.

Tips: 

• Without factories you have no garments so a good portion of your time in development and production should be spent finding new factories and trialing styles with them.
• Always be clear and honest with a factory in your working practice. The industry is small, and an unprofessional approach will be remembered.
• Whenever you can, always visit a factory to understand their capabilities and specialties first hand rather than rely on an email introduction, as this will strengthen the relationship between both parties.
• Making a style allocation needs flexibility and patience. It will change many, many times, with added styles and changes to fabrics. Don’t get frustrated; see it as a giant jigsaw puzzle with more than one solution.
• Spend time understanding how a cost price is built up. Once you know this, it is much easier to negotiate with the factory and the designer to get the best end product.

For more tips and tricks from the industry check out my book, Blue is the New Black 

Co-lab54 is my consultancy.

The creation, design, development and production of a collection involve the generation, sharing and distribution of a huge amount of information. The information flow from the start of the development process to the end of production is a crucial element for the successful internal workings of the brand and for the external relationships with the factories, trim suppliers and customers.

Tips:

• In development and production you need to manage the flow of information. If you don’t consider yourself organized or able to multi task, choose a different area of the business.
• Writing up technical information needs to be clear and precise. Never make assumptions that the factory understands; check and double-check everything until they are clear.
• As the development matrix is the hub for the style information, keep it updated and without error, as it will reduce problems at a later stage. This is your responsibility.
• If you are using more than one factory, be careful when sending the matrix to them. Filter the sheet so that only the information relevant to that factory goes out.
• If more than one person uses the planning sheets and you are concerned about other people changing details without your knowledge, password protect it so only you can change details.

For more information on the Information flow or other aspects of building a fashion collection, check out Blue is The New Black

Susie / Co-lab54.com